Privacy policy
Privacy Policy
This Privacy Policy describes how Vntr Works FZE, trading under the brand name VNTR WORKS, collects, uses, stores and protects personal information when you visit our website, place an order or interact with our services.
By using our website or placing an order, you acknowledge that your personal information may be processed as described in this Privacy Policy.
Information We Collect
When you visit our website, place an order or contact us, we may collect personal information including:
Name
Email address
Billing address
Shipping address
Phone number
Order details
Vehicle and product selection information
Payment status and transaction information
Website usage data
Device, browser, IP address and technical information
Customer support communication
Payment information is processed through secure third-party payment providers. VNTR WORKS does not store full credit card details on its own systems.
How We Use Your Information
We use personal information to:
Process and fulfill orders
Confirm vehicle and product details
Communicate order updates
Arrange shipping and delivery
Provide customer support
Respond to inquiries
Process refunds or claims
Prevent fraud and unauthorized activity
Improve our website, products and services
Comply with legal, tax, accounting and regulatory requirements
Send marketing communications if you have opted in
Order and Payment Processing
Payments may be processed through third-party payment providers such as Stripe, PayPal or other payment services made available at checkout.
These providers process payment information according to their own security standards and privacy policies.
Shipping and Delivery
Customer information may be shared with shipping providers, logistics partners, customs authorities, courier companies or delivery service providers when required to fulfill an order.
This may include name, address, phone number, email address, shipment details, product description and customs-related information.
International Orders and Data Transfers
VNTR WORKS ships internationally. Customer information may be processed or transferred across borders where necessary for order fulfillment, payment processing, customs clearance, delivery, customer support or legal compliance.
Service providers may process data in countries outside the customer’s country of residence.
Cookies and Tracking
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, support checkout functionality, remember preferences and support marketing activities.
Third-party tools such as Shopify, payment providers, analytics tools or advertising platforms may collect usage data in accordance with their own privacy policies.
You may be able to manage or disable cookies through your browser settings. Some website functions may not work properly if cookies are disabled.
Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send you updates about products, launches, offers or brand news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
Data Sharing
We do not sell personal information.
We may share personal information only with service providers and parties necessary to operate our business, including:
Shopify and website service providers
Payment processors
Shipping and logistics providers
Customs and courier providers
Email and marketing platforms
Analytics and advertising platforms
Professional advisers, accountants or legal advisers
Banks and financial service providers
Legal, tax or regulatory authorities when required
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including order processing, customer support, warranty or claim handling, legal compliance, tax records, accounting records and business administration.
Certain records may need to be retained for legal, tax or regulatory reasons even after an order has been completed.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Customer Rights
Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing, objection to processing or data portability.
You may also have the right to withdraw consent where processing is based on consent, such as marketing communications.
To submit a privacy-related request, please contact us at:
We may need to verify your identity before processing certain requests.
Third-Party Links
Our website may contain links to third-party websites, services or platforms. VNTR WORKS is not responsible for the privacy practices, content or policies of third-party websites.
Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website.
Contact
For questions regarding this Privacy Policy, please contact:
Vntr Works FZE
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Email: info@vntrworks.com
Website: www.vntrworks.com